Refund
Policy

No card is needed to start a trial and nothing is charged during it, so there is nothing to refund for the trial period.

While VanVed is free for everyone on the Free plan, nothing is charged, so there is nothing to refund. The 7-day money-back rule below, and the rest of this policy, apply once paid plans start and you make a payment.

If you are not satisfied with your first paid subscription, ask within 7 days of that first payment and we will refund it in full. This applies once per organisation, to the first paid charge only, not to renewals, add-ons or later upgrades. Accounts suspended for breaching the Acceptable Use Policy are not eligible. Request it by email to [Contact email].

• Plans are billed in advance for each billing period. You can cancel at any time, and cancellation takes effect at the end of the period you have already paid for — your workspace keeps working until then.
• We do not refund the unused part of a billing period, or give credit for a period in which the service was available but not used, except in the cases below.

We will refund the amount affected if:

• you were charged twice for the same billing period;
• you were charged after your cancellation had taken effect;
• you were charged for a different plan or amount than you chose, because of an error on our side; or
• the service was unavailable for a significant part of a billing period because of a fault on our side.

Email [Contact email] within [Refund request window] of the charge, with your account’s email address, the date and amount of the payment, and the reason. We will confirm whether the refund is approved by email.

Approved refunds are returned to the original payment method through our payment processor, Razorpay, within [Refund processing time] of approval. The exact time it takes to appear depends on your bank or card issuer. Any GST charged on the refunded amount is refunded with it, and we issue a credit note for your records.

Products bought on the VanVed Marketplace are sold by the businesses listing them, and returns and refunds follow that seller’s own policy. Contact the seller first; if you cannot resolve it with them, write to us at [Contact email] and we will try to help.

Web, app, brand and content projects are governed by the proposal or statement of work agreed for that project, including any terms on deposits, milestones and refunds.

Questions about this policy: [Contact email], or write to [Company legal name].